Return Policy

Countries
All

Accept returns?
Yes

Return window
Lifetime guarantee

Return method
by mail

Item condition
new, used

Restocking fee
no fee

Return reason and fees
no fee (remorse), no fee (defective)

How to Return the Product?

If you’re not satisfied with the product that you’ve purchased, you have the right to return it by following the process mentioned below.

• Email us at info@healingshilajit.eu with your order id. Do mention Product Return Request in your email subject. Few lines about why you want to return the product will help us to improve our quality of service and future directions.
• Our support staff will guide you on product return address. 
• Once the product is dispatched back from your end, we will initiate the full refund.

Payment Returns Gateway

At Himalayan Healing (Pvt) Ltd, we have a simple policy for refund. You get your payment returned to the same account you used for purchase.

• If you paid via credit card, the payment will be credited back to that same card.
• PayPal transfers are refunded through PayPal.

It is important to note that shipping costs are non-refundable. The payment will be credited after we receive and inspect the product you have returned, which typically takes about 5-7 business days.

Refund Period

Once we receive the product back, the process of refunding your payment will begin. Depending on the payment method used, it may take a few days to see the refund in your account.

• Credit Card Payments may take 7-25 days to appear in your bank account.
• PayPal Payments may take 1-7 days to appear in your bank account.